Compliance

Emergency Tradie · Adelaide Metropolitan Area · South Australia

Emergency Tradie operates a verified emergency tradie dispatch network. Every tradesperson on the network must meet specific licensing, insurance, and conduct requirements before they can receive a single dispatch. This page explains those requirements and the regulatory framework we operate under.

Tradie entry requirements

Every tradie on the Emergency Tradie network must hold and maintain the following before activation:

Plumbing licence

SA Plumbing Licence — CBS SA

Public liability

Minimum $5,000,000 cover

Business registration

Current ABN + GST registered

Availability

24/7 within nominated area

Licence numbers, insurer details, policy numbers, and expiry dates are collected at onboarding and are subject to periodic re-verification. A tradie whose licence lapses or insurance expires is suspended from dispatch immediately.

SA plumbing licence — CBS SA

Plumbing work in South Australia is regulated by Consumer and Business Services SA (CBS SA) under the Plumbers, Gas Fitters and Electricians Act 1995. Every plumber on the Emergency Tradie network holds a current, valid licence issued by CBS SA. Licence class and number are recorded at onboarding.

Members of the public can verify a plumber's licence independently at cbos.sa.gov.au.

Call recording compliance

Recording begins only when the customer is connected to a tradesperson — never during hold. The customer hears a verbal notification before connection. Tradies are informed of recording at onboarding. All recordings are deleted after 30 days.

Our call recording practices comply with:

Telecommunications (Interception and Access) Act 1979 (Cth) — recording with the knowledge of parties
Listening and Surveillance Devices Act 1972 (SA) — verbal notification satisfies consent requirements
Privacy Act 1988 (Cth) and the Australian Privacy Principles — data minimisation and 30-day deletion

How the dispatch call works

01 Customer calls 0483 945 769 and is placed in a queue for their suburb and trade type.

02 When a verified tradie is available, the customer is taken off hold and hears: "This call will be recorded for quality assurance and training purposes."

03 Recording starts. The system rings out to the available tradie in a conference call. The first tradie to pick up is connected.

04 The connected call is recorded and later assessed as a quality lead or not. This score feeds into tradie performance tracking.

05 The recording is automatically deleted after 30 days.

Tradie conduct standards

Tradies on the network agree at onboarding to:

Respond promptly to dispatches within their nominated area
Maintain current licences and insurance for the duration of their engagement
Conduct themselves professionally on recorded calls
Provide accurate quotes and not engage in price gouging on emergency jobs
Notify Emergency Tradie immediately of any licence suspension, insurance lapse, or regulatory action

Tradies found to be in breach of these standards are removed from the dispatch network. Serious breaches may be referred to CBS SA or the relevant regulatory authority.

Regulatory references

Consumer and Business Services SA — cbos.sa.gov.au
Office of the Australian Information Commissioner — oaic.gov.au
Plumbers, Gas Fitters and Electricians Act 1995 (SA)
Telecommunications (Interception and Access) Act 1979 (Cth)
Listening and Surveillance Devices Act 1972 (SA)
Privacy Act 1988 (Cth)

Questions

Compliance enquiries: support@emergencytradie.com.au · 0483 945 769